We do not claim to be perfect all the time, but we do strive to be! We encourage feed-back from customers, both good and bad. We are delighted with the feed-back to date and whilst the business evolves we are constantly looking at ways of making the experience for customers the best that they will experience anywhere. Please look through the comments from some of our customers, we are naturally proud of them. The complete letters that these extracts are taken from are available for all to see at our Poole office.
“Thank you for the patience and understanding you gave us. I would recommend without hesitation your company, you were 1st class I can’t praise you enough.”
Viv & Steve Dade, Autotrail Mohican, Bournemouth, Dorset.
“Hello, Just to start your day hearing from a happy customer, Your warranty was very good, in no way difficult and I consider it a good back up to your already excellent service.”
Mark & Wendy Newbury, Lunar Roadstar 570, Weymouth, Dorset.
“Thank you very much for your prompt and generous response, thanks once again for your backup.”
Richard & Cathy Thomas, Compass Calypso, Swansea.
“We are very pleased with the repairs, Thanks to all of you for your help.”
Ann & Tim Lines, Autosleeper Symbol, Ferndown, Dorset,
“What can I say! Thank you again for your help, we are so pleased with the out come. The vehicle exceeded my expectations!”
Richard & Maria Crane, Swift Freestyle, Isle of Man.
“We are both very pleased with the van and would like to thank you for your good service. We shall certainly recommend your firm to our camping friends.”
Mrs Woodwiss, La Strada, Doncaster, Yorks.
“We wish to thank you so much for responding the way you did to our initial problem/expense with the Rapido. We realise it was something you did not have to do so top marks for ‘customer relations’ we will continue to sing your praises to all and sundry.”
Dianne & Malcolm Venn, Rapido 740, Western Super Mare, Somerset.
“Just a note to say how much we appreciated your efficient and friendly service whilst purchasing a Motorhome from you recently. We would not hesitate to recommend your excellent team to Motorhome owners we encounter and will be contacting the ‘Dealer of the year Awards’ accordingly.”
Martin & Christine Johnson, Bessacarr E725, Bristol, Avon.
“From the onset of meeting you at the Outdoor Leisure Show (we were JUST looking!), we felt perfectly at ease with no pressure put upon us to purchase, but having made the decision to change, the whole transaction went smoothly and according to plan. We wish you every success for the future.”
Mike & Dawn Prescott, Bessacarr E725, Yeovil, Somerset.
“Thank you very much, would you also thank Lee for his help and patience on our visit, we will of course mention you to friends and any prospective purchasers we may meet.”
Pixie & John Prior, Autotrail Tracker, Petersfield, Hampshire.
“Thank you for settling our warranty claim, we are extremely pleased with the Motorhome it is exactly the van we wanted. Thank you for your hospitality.”
Graham Baker, Compass Suntor, Illminster Somerset.
“I would mention that, your company have emerged from this incident with professional honour and credibility. You have done the utmost to assist and guide us during this experience. I would not hesitate to purchase another vehicle from you.”
Lawrence Backham, Compass Suntor 200, Wareham, Dorset.
“We have sung your praise since dealing with you and will continue to do so. Both Jo and I were in the motor trade for a number of years and it is nice to find a company that treats you so well. All too many companies nowadays have no idea how to treat customers and care about after sales service. We thank your staff for their courtesy and genuine interest in making your customers feel special.”
Ian & Jo Newman, Autocruise Starspirit, Bradford-on-Avon, Avon.
“Just to say that we just returned from a 3500 mile trip across Europe taking in wonderful places like Bosnia and the VW never missed a beat the whole time – brilliant. Thanks a lot from a happy customer!”
Nic Merrit, Autosleeper Trident, Uppingham, Rutland.
“Please accept my thanks for the efforts you made in bringing this matter to a successful conclusion.”
Bob Newton, Swift Kon tiki, Corfe Castle, Dorset.
“I should like to thank you all for your help in selling my van and for the professional way in which you have dealt with it all”
Hilary Cross, Burstner Active, Colehill, Dorset,
Extract from a letter printed in Practical Motorhome magazine
“We felt we had to write and tell you about the fantastic service, advice and friendly welcome we were given. We are so thrilled with our purchase and it really does come down to the excellent service we received from the staff their. It seems that nothing is too much trouble for this company. We really would recommend them to anyone thinking of buying a Motorhome”
Jenni & Ken Gerrard, Compass 120, Blandford St Mary.
“We are enclosing this letter from ‘Practical Motorhome magazine’ in case you haven’t seen it. We heartily agree with the writers and wish you were our local dealer. Thanks so much for the useful advice you gave us. I am sure you saved us much grief and even more money in the long term”
Meg & Ivan Pinfield, Cornwall.
“Just a note to say that the Gatcombe you sold to a Mr & Mrs Dunton was a result of a recommendation from us – before we bought ours!”
Clarence & Grace Spracklen, Elddis 400RL, Weymouth, Dorset.
“We were very pleased with all the help and advice given to us, nothing was too much trouble. The Motorhome was also immaculately presented. If we do ever change our new van your dealership will undoubtedly be our first port of call. In our opinion you deserve to be ‘Dealer of the Year’”
Mr L & Mrs M France, Autosleeper Duetto, Poole, Dorset.
“Our grateful thanks remain with you for the courtesy and professional standards on which you obviously base your business, and recommend anyone seeking to purchase a pre-owned quality Motorhome, to visit you”
Mr & Mrs Prescott, Bessacarr, Marston Magna, Somerset.
“Having had none to perfect experiences with other dealers previously, it was a pleasure to enjoy such friendly and efficient service”
Martin & Christine Johnson, Bristol, Avon.
I would like to thank you for all your help in this matter, it is so refreshing nowadays to have such good after sales care.”
Michael Enright, Houghton, Bedfordshire.
“We are happy with our Motorhome, it’s every thing we wanted and thank you also for the no pressure to buying or selling. We felt you are the best dealers we have been to and we have been to most of the Motorhome Dealers in the country, so we are aware of the good and bed and are telling others to come down to you for the best customer relations in the country.”
David & Christine Page, Sundance 590, Hollyborne, Hampshire.
“I am writing to commend the fantastic service offered by your company. The sheer professionalism and easy going nature deserve serious recognition, I thoroughly recommend you.”
Richard Coleman, Autosleeper Nuevo, Southampton, Hampshire.
“I would just like to say what a pleasure it was doing business with yourselves. It’s very rare these days to find people who are as helpful and obliging as you were. Thanks again for all your help.”
Paul & Ali Weddell, Swift Kon Tiki 645, High Wycombe, Herts,
“I would like to say thank you for your fast and out standing service, it was a pleasure doing business with you all when I phoned. Everybody was so willing to help me and made me feel important. If I was to buy another Motorhome I would buy it from your company. Keep up the good work. Once again thank you for your honest and pleasant efficient service.”
Harry & Ann Ching.
“I have just purchased my first Motorhome from you. What a joy it was to buy a product without all the hassle of a high pressure salesman. It took three days telling my wife it was the right one for us, you staff never lost interest and guided us through the sale putting us at ease all the time. So many other dealers put pressure on us at the show but you kept your cool throughout”
Robin J Hard, Autotrail Mohican, Romsey, Hampshire.
“All the staff were very helpful and courteous. It was a pleasure to do business with you and I heartily recommend a visit if you are looking for a new van”.
Patrick Jones, Bessacarr E795, Journalist for Practical Motorhome Magazine.
“We had a long journey to the dealers and on arrival, we were made to feel very welcome. The Sales staff are very helpful, polite, thorough, without any pressure whatsoever, bringing our purchase to a pleasant and satisfactory conclusion. We highly recommend them, excellent efficient and competent service”.
Peter & Kate Lovell, Swift Royale 590, Shropshire.
“On the customers we forward to you, we have heard very good reports from them on the high level of service they receive from your company, hence we have no hesitation in recommending you in the future”.
Mrs Jane Worssell, Director/Company Secretary ESSANJAY LIMITED (Fiat Agents)
“I must admit we did have as pleasant an experience parting with our money as one can have on those occasions! Seriously, thank you very much for all your help, we are loving it”.
Peter & Pauline Hall, Compass Avantgarde 400, Brockenhurst, Hampshire.
“I would like to nominate you for the Dealer of the Year Awards. At point of sale you were excellent, we were never pushed to reach a decision and the sales team were very informative and helpful. You also offered a very competitive trade in / price to change in a very relaxed environment. The Motorhome was ready to collect in less than a week, you then spent at least two hours guiding, explaining and showing us how everything worked until we were totally comfortable with it. Again, no hint of time pressure or the need to hurry, plus we had some very useful hints and tips that we could not have collected from the manual or reading – the sort that can only be learnt from years of experience. Finally the after sales service has been fantastic, even down to writing to us and thanking us for the purchase.”
Lucien Carter, Elddis Sunseeker 45, Southampton, Hampshire.
“I would like you and the rest of the ‘team’ to accept our thanks for all that you have done with respect to the purchase. Your patience, understanding and no hassle manner with lots of honest advice, is a credit to you all. During the last 18 months we visited many dealerships looking at Motorhomes and trying to make up our mind and they all came with a variety of welcomes! We are so glad we came to you for the eventual purchase (hardly a snap decision I know) Your friendly, yet professional approach coupled with no talking above or down to you is a trademark that will make us return to you and recommend you. Also your website information is well managed and in my opinion beats the competition by miles for its info and ease of use. The quality of the van at handover was excellent and the advice/explanation given superb. Everything ran like clockwork it was so well organised: well done guys”.
Mike & Cathy Loveridge, Adria Twin, Andover Hampshire.
“We want you to know that our experience of buying a Motorhome through your company was a pleasant one and hassle free. It was nice to do business with you. It is my intention to call in just to say hi, when we are next in the UK and have a chinwag”.
Mavis & Roy Owen, Autotrail Excel, Saint Mayeux, France.
“I would like to record our thanks to all your staff for the very helpful and informative transaction. It seemed nothing was too much trouble and the preparation of the vehicle was first class. The salesman with whom we dealt was Rob Kirk a Director and his knowledge of Motorhomes is vast having been in the trade a great many years. Both my wife and I having been Caravanners or Motorhomers for near on thirty years would certainly recommend any one looking to buy a quality Motorhome pay a visit where a well presented range of all sized vans are on view and to be met with a very warm welcome”.
June & Ray Hoare, Autocruise Valentine, Broadstone, Dorset.
“I just wanted to say what a pleasant experience it was purchasing our Motorhome from you. We have had a busy year using it with no problems. We wouldn’t hesitate to come back to you when we are thinking of changing”.
Andrew Spence, Knaus 505L, Swinby, North Yorkshire.
“Two years ago we started looking and gathering Motorhome info, we finally found one we both liked at your Poole dealership. Five weeks later there was a large explosion, I looked out my window to see a very intense fire and my dream Motorhome disappearing before my eyes! It would seem there was an electrical fault in my garage. Next morning I set the ball rolling with the insurance and phoned you, you were very upset but said you had another albeit a Mercedes version and two years newer. We put a deposit down on it, this helped to ease the pain along with the coffee and the very helpful chat for a couple of hours. After a long two months of insurance struggle everything fell into place and we could tell you all was well and get the van ready. Not once in this time did you falter to hold the van for us. On collection everything was wonderful, all the horrors of the last few months all gone and a great deal of it to due to the your team. What a pleasure to do business with such caring people, and restores faith in a world of dealers and after car”.
Mr & Mrs Hard, Mercedes Autotrail Mohican, Romsey Hampshire.
“Just thought we would drop you a quick note to say what a pleasure it has been dealing with you and your company during the purchase of our Motorhome. Thanks very much and may your business prosper”.
Peter & Lynda Oddy, Autocruise Starspirit, Poole, Dorset.
“I would like to take this opportunity to say how much you’re sales staff made our transaction go smoothly. They were helpful and made me feel like nothing was too much trouble. Thank you and your staff for your good service”.
Christine Green. Elddis, Bournemouth, Dorset.
“Just to let you know we are extremely happy with our purchase from you, the Autosleeper Symbol has taken us safely and comfortably all the way to Portugal and back”.
Linda & David Collins, Autosleeper Symbol, Barton-on-Sea, Dorset.
“Help advice and answers were cheerfully and sensibly offered with absolutely no pressure at all. Nothing was too much trouble. These guys really know the vehicles and the industry inside out. Director Chris Cash, the representative who dealt with us, to his credit could not have been more helpful or honest. He deserves a medal for customer satisfaction….we really do not know what more he could have done to assist us. It made such a difference to how you feel when you receive such attention and service. The after care on offer is excellent, any problem or issue is quickly and efficiently resolved in a friendly manner”.
M.A. & C Loveridge, Adria Motorhome, Andover Hampshire.
“Just a note to say thank you, and the rest of the team for all your help, support and advice you have given us over the past months. Despite being twenty years old the van was handed over in a better condition than we were expecting. We then enjoyed a three week visit to the south of France. When a minor battery fault did occur our van was booked in without fuss, to be checked. A day later we picked it up and were informed there would be no cost to us as you considered it part of your guarantee. This really surprised us due firstly to the age of the van (after 20 years you expect things to start giving problems) and secondly this problem was no more your fault than ours! To say we are happy with the way we have been treated would be an understatement, we are really surprised and delighted and would be happy to advise anyone looking to buy a van where customer service is important to them to consider Three Counties & Countrywide Motorhomes and like us I am sure they will also be pleased they did”.
Martin & Wendy Cracknell, Rapido, Fordingbridge, Hampshire.
“I visited many different Motorhome sales parks many times and spoken to the sales person and found one or two to be abrupt, some don’t even come out to talk to you. We have visited your site many times just to see what they have for sale. All the sales staff make you welcome always helpful never under your feet, let you look around the Motorhomes freely. The most important aspect for me is the after sale service is, and still is exceptional, nothing is too much, and you make a lovely cup of tea. If there were a point system we would give you 10 out of 10”.
Mr R Tate, Lunar Newstar, Bournemouth, Dorset.
“I would like to thank the team for the pleasant service provided and I would have no hesitation in recommending you or anyone at all”.
Ken Wood, Autosleeper Symbol, Merley, Dorset.
“Thank you for an excellent, no hassle service, you did what you said you would, when you said and with great consideration. We have no hesitation about recommending you to anyone.”
Mr Atherton, Bessacarr E520, Cockerington, Lincolnshire.
“I am writing to thank you for the quick efficient and sensitive way in which you dealt with the selling of our Motorhome. You made the transaction less painful for us. Thank you”
Alfred Tugwell, Autocruise Valentine, Kirkcolm, Stranraer.
“Very easy to deal with, found all the staff pleasant and organised”
Mr A Mort, Burstner Argos 747/2, Wigan, Cheshire.
“Thank you for all your help in our disposal of our Motorhome due to my husband’s health. From the first contact with your company to the conclusion the experience my friendly and amazingly efficient. May I wish your company every success”.
Mr Gilmore, Lunar Goldstar 640, Filey, N Yorkshire.
“I must say it was refreshing to deal with people who actually wanted to buy my Motorhome for what it was worth rather than trying to appear disinterested and offering a derisory sum like several other large dealers I approached. Also I was delighted at how easy the transaction was made with a very polite gentleman. I have no hesitation about using your services”.
D.W Ivory, VW Autosleeper Trooper, Diss Norfolk.
“We are delighted in the way that you company handled every part of the deal. You replied every time to my calls, stood by the deal, provided every piece of documentation, provided a very clean perfectly turned out Motorhome with every working and minor alterations carried out in detail. The whole operation was very professional and friendly and I would not hesitate to recommend them to anyone.”
Jack Gomarsall, Burstner Argos, Whepstead, Suffolk.
“From beginning to end, the purchase was an enjoyable experience. Nothing was too much trouble. You answered all my questions and queries (even the silly ones!) with total honesty. At no time was there any pressure from you”.
Terry Turner, Hymer Van, Bournemouth, Dorset.
“A friend recommended us to you as he felt the help and assistance we needed would be forthcoming. He could not have been more correct. We met one of the directors and he gave us extremely good and accurate guidance. His approach and his humour made the buying of our first Motorhome a most pleasant experience. You were sympathetic to our lack of knowledge and were sensitive to our shortcomings and vulnerability. Special mention must be made to the handover, this was absolutely thorough and time was not an issue. The van was handed over in a remarkable condition – it was immaculate with everything in perfect working order. We would not hesitate to recommend you and cannot praise enough for all your help and humour.”
David Langford, Chausson Welcome, Wareham, Dorset.
“Your stated programme of your actions were carried out to the letter. If there was any doubt on my part as to whether I was dealing with a trustworthy dealer or not, then those doubts were totally dispelled by our subsequent professional actions”.
Gary Levine, VW Trident, Alcester Warwickshire,
“We were able to view all the Motorhomes without any sales pressure but a friendly interest was shown. We explained what we hoped to purchase and that this would be at least six months away. Over those months we visited many dealers plus a major show but always returned to you for several reasons. We found you had the best variety of models and prices. We were always made welcome, even when ‘just looking’ plus my partner enjoyed the bit of banter! Other places we encountered sales pressure, indifference and locked Motorhomes at others. We would recommend anyone looking for a Motorhome to visit you, you are friendly, helpful, professional and fair.”
Chris and Caroline Wood, Bessacarr E425, Bournemouth, Dorset.
“It was a pleasure doing business with you – fast, efficient and straight.”
Mrs Sarah Greening, Marquis Devon, Sherborne, Dorset.
“The service we received was fast efficient and friendly”
S Hicks, Autocruise Stargazer, Saltburn, Cleveland.
“Thank you for the wonderful service that I have received during this whole negotiation and hand over process, all went smoothly.”
Mr Twitchen, Autocruise Starfire, Halifax, W. Yorkshire.
“The whole experience regarding the trade in of our previous Motorhome and purchase of the calypso was very smooth. As Motorhomers of about 18 years and several changes of vehicle we found the service to be the best we’ve ever had from any dealer previously.”
Sales are handled by the directors of the company so the prestige of the company is the forefront in their approach. We were treated as friends rather than customers. The handover process was the most thorough we have ever had, the vehicle was prepared to the highest standard and all the staff helpful in every way. Every word of this letter is sincerely meant.”
“We went on a test drive and without any pressure we had done a deal. We were helped to buy a vehicle that we wanted “NOT” sold a vehicle! A big thank you to all for your professionalism.”
Mr & Mrs Lewis, VW Clubman, Trowbridge, Wiltshire.
“You were fair, very thorough and well informed in your appreciation of what might happen in the next few months, also very polite and willing to consider my point of view. A pleasure to do business with you.”
R Rust, Swift 530LP, Aylesbury, Buckinghamshire.
“We were very pleased with the way you went about the inspection of our van explaining to us as you went along. The deal was discussed and agreed and over a cup of coffee all paperwork done and the money in our bank by 4.30pm the same day. We were relieved and delighted.”
Mrs Evans, Swift Sundance, Milford-on-Sea, Hampshire.
“We had one or two slight teething problems but these were dealt with expeditiously and at no cost whatsoever to ourselves. We recently decided to purchase a bigger Motorhome and despite looking at many dealers for and wide we decided that we would get not only value for money but service with a smile as well as a cup of coffee. We made several visits, there was no pressure and once we had decided upon which vehicle we liked were given a very reasonable part exchange price for ours. To be quite honest, we feel as though we can pop in at any time, have a chat and a laugh, and maybe even a coffee. The whole company has a friendly cheeky family feeling. We would have absolutely no hesitation in recommending you to anybody as we feel your after sales service is second to none and your prices more than competitive.”
Ray & Heather Fairweather, Lunar Champ, Hamworthy, Dorset.
“Sorry it has taken so long to express my thanks to you all for the excellent service that we have received from you during the purchase of our Motorhome. You have been most helpful, and the care and attention that we received could not have been better, not only during the purchase but also the aftercare which has been beyond what one would reasonably expect. I also pointed my sister in your direction, I am pleased that you carried on in the same exemplary fashion with her.”
John & Doreen Sparrowe, Autocruise Starburst. Tuckton, Dorset.
“Just a note to say thank you for the cheque you sent me to cover the warranty items. May I say that after being in the motor trade myself for 30 years, I would like to thank you for the way I was treated, from the first telephone call, to collection of the vehicle. Most professional! I have no hesitation of recommending you and your company – I’m sure I will.”
Barrie Humphreys, Elddis Sunseeker 120, Shrewsbury, Shropshire.
“Upon having to give up Motorhome life, we found nothing but first class service from you from the first call to a courteous thoughtful visit from your driver. We had nothing but first class service.”
Mrs Ann Shuttle, Kon tiki 655, Chelmsford, Essex.
“We arrived unannounced and had a short discussion with you about our requirements, budget, experience & knowledge. To our immense relief, you invited us to inspect whichever vehicle we wanted – unescorted. This relaxed invitation made us feel even more at ease and we started to explore. We visited another well known and reputable company but the hard sell was quite evident. We had escorted viewings of vans outside our budget – even a brand new van £15k over budget. The dealer displayed attitude of not believing we were serious buyers. We returned to you for a second viewing, we were actively listened to, our questions competently answered and we were treated with respect. You are highly recommended as dealers who have extremely high levels of customer care and service.”
Ian & Marie Robertson, Swift Sundance 590, Corfe Mullen, Dorset.
“We recently sold our Motorhome to you and can say with hand on heart, from our initial contact, it could not have gone smoother. We would like to say thank you for the way the transaction was conducted.”
Stan Rothwell, Autocruise Wentworth, Standish, Wigan.
“What more can I say – fast, efficient and pleasant.”
Andrew Nickin, Bessacarr E425, Wolstanton, Staffordshire.
“Many thanks to you all for making the purchase of our first Motorhome such a pleasant experience, hassle free service.”
Tony & Val Over, Ci Cipro 85, Ross-on-Wye, Hereford.
“I am writing to say how helpful you were when I purchased my Motorhome recently. I had been looking for a while, we spoke on the telephone and as I was virtually buying ‘sight unseen’ apart from internet pictures. I was assured of the condition and the servicing and guaranteed my deposit refund should I not be satisfied. I therefore travelled from Lancashire to Poole by train and was met at the station. The van was just as described and the servicing carried out had been even more than was necessary. You even made a step for me. I was accompanied on my first journey. You obviously want your customers happy and satisfied, I recommend you.”
Mrs B Thornton, VW Trident, Barnoldswick, Lancashire.
“I was very pleased from start to finish.”
Mr Chew, Autosleeper Gloucester, Northfield, Birmingham.
“We were immediately struck with the friendly way we were approached by your team at the show. We carried on round the show but were instinctively drawn back to you. We were very impressed by the friendly way in which you went over every thing in the van.”
Jean Rumbold, Compass Avantgarde, Southampton, Hampshire.
“All the Motorhomes were very clean and tidy as was the whole site. The offices are modern with an area in the front with tables and chairs to relax and enjoy complimentary drinks. All the staff were attentive well dressed and fully knowledgeable. The best Dealership we have ever visited. We were introduced to other members of the team . Needless to say our minds were made up very quickly and we signed on the dotted line. I have no hesitation in nominating you for prestigious Dealer of the year award.”
Monty Mumford, Hymer B534, Sunbury, Middlesex.
“Brilliant service – very helpful and nothing too much trouble for them. They even collected us from the station on the day we collected the Motorhome. We have been in Spain and had a problem with the fridge not working on electric. We emailed you from Spain report the problem and say we would be back in the next few days…within 20 minutes a director had called us and then arranged a local engineer to come to our house to fix it. Completely hassle free service from you which I haven’t come across before. So give credit where it is due…Thank you.”
Janice & Dave Cutting, Burstner Aviano, Swindon Wilts