We do not claim to be perfect all the time, but we do strive to be! We encourage feed-back from customers, both good and bad. We are delighted with the feed-back to date and whilst the business evolves we are constantly looking at ways of making the experience for customers the best that they will experience anywhere. Please look through the comments from some of our customers, we are naturally proud of them. The complete letters that these extracts are taken from are available for all to see at our Poole office.